ez77 Casino Privacy Policy — How We Protect Your Data Every Step of the Way
Your privacy is not a formality at ez77 — it is a core operational commitment. This policy explains exactly what personal data we collect from Pakistani players, why we collect it, how we use it, and the rights you hold over it. We have written this in plain English so it is clear and accessible to everyone.
Six Ways ez77 Keeps Your Data Safe
These principles guide every data decision we make. They summarise our Policy but do not replace it — please read the full legal text below.
We Collect Only What We Need
ez77 collects the minimum personal data necessary to operate your account, process payments in PKR, verify your identity, and comply with our legal obligations. We do not collect data for the sake of it.
We Never Sell Your Personal Data
Your personal information is never sold, rented, or traded to any third party for marketing or commercial purposes. Period. Your data is used solely to provide and improve your ez77 experience.
Industry-Standard Encryption
All data transmitted between your device and ez77 is protected using TLS encryption. Sensitive account data is stored using industry-standard hashing and encryption protocols at rest and in transit.
You Control Your Data
Every ez77 player has the right to access, correct, and request deletion of their personal data. You can exercise these rights at any time by contacting our support team with no fee and no unnecessary delay.
Data Is Not Kept Longer Than Necessary
ez77 retains personal data only for as long as required to fulfil the purpose it was collected for, satisfy legal retention obligations, or resolve disputes. Data no longer needed is securely deleted.
Transparent Communication
When this Privacy Policy changes in a material way, ez77 will notify you by in-platform message or email before the changes take effect. We do not make silent updates to our privacy commitments.
This Privacy Policy applies to all personal data collected by ez77 Casino ("ez77", "we", "our", "us") from players and visitors who use the ez77 platform at ez77.casino. It sets out our data collection practices, the purposes for which data is used, the parties with whom data may be shared, and the rights you hold as a data subject. By using ez77, you acknowledge that you have read and understood this Policy.
1 Who We Are and How to Contact Us
ez77 Casino is the data controller responsible for your personal data. We operate the online gaming platform available at ez77.casino, which offers jackpot slots, live dealer games, Cockfighting, Sic Bo, Teen Patti, and other gaming products to players based in Pakistan. All accounts are denominated in Pakistani Rupees (PKR) and our platform is designed specifically for the Pakistani market.
For all privacy-related enquiries, data access requests, and complaints, you may contact our designated Data Privacy team at:
- Email: support [@] ez77.casino — please include "Privacy Request" in your subject line
- Live Chat: Available 24/7 within the ez77 platform — average response under 60 seconds
- WhatsApp: 24/7 English-language support channel
2 Personal Data We Collect
ez77 collects personal data through several channels: directly from you when you register or use the platform, automatically through your interactions with the site, and from third-party sources where required for identity and payment verification. The categories of data we collect are set out below.
| Data Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, nationality | Provided by you at registration or KYC |
| Contact Data | Email address, phone number, city of residence | Provided by you at registration |
| Financial Data | Easypaisa / JazzCash account reference, bank account details, transaction history in PKR | Provided by you when depositing or withdrawing |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Collected automatically |
| Usage Data | Games played, bets placed, login frequency, features accessed | Collected automatically |
| Communications Data | Support chat transcripts, WhatsApp messages, email correspondence | Generated during support interactions |
| Verification Data | CNIC copy, selfie/liveness check, proof of payment method | Provided by you during KYC verification |
Note: We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required for responsible gaming purposes and only with your explicit knowledge.
3 How We Use Your Personal Data
ez77 uses your personal data for the following specific purposes. We process data under a clear legal basis for each purpose, as described in Section 4.
- Account Management: Creating, maintaining, and securing your ez77 player account; authenticating your identity at login; processing deposits and withdrawals in PKR.
- KYC and Compliance: Verifying your identity and age (18+) to comply with applicable anti-money laundering and counter-terrorism financing obligations.
- Transaction Processing: Processing and recording all PKR deposits and withdrawals via Easypaisa, JazzCash, Raast, HBL, UBL, MCB, SadaPay, and USDT TRC20.
- Customer Support: Responding to your enquiries, resolving complaints, and providing technical assistance via live chat, WhatsApp, Telegram, and email.
- Fraud Prevention: Monitoring account activity to detect and prevent fraud, bonus abuse, money laundering, and other prohibited conduct as defined in our Terms and Conditions.
- Responsible Gaming: Monitoring your gaming behaviour to identify indicators of problem gambling and applying responsible gaming interventions where appropriate.
- Platform Improvement: Analysing aggregate usage data to improve the ez77 platform, optimise game selection, and enhance the overall player experience.
- Marketing Communications: Sending promotional offers, bonus notifications, and product updates — only where you have consented or where we have a legitimate interest and you have not opted out.
- Legal Compliance: Maintaining records required by applicable law, responding to lawful requests from regulatory authorities, and exercising or defending legal claims.
4 Legal Basis for Processing
ez77 processes your personal data on the following legal grounds depending on the purpose of processing:
- Contractual Necessity: Processing required to perform the contract between you and ez77 — including account creation, payment processing, game delivery, and customer support.
- Legal Obligation: Processing required to comply with applicable laws — including KYC/AML identity verification, record-keeping obligations, and responses to lawful regulatory requests.
- Legitimate Interests: Processing carried out in pursuit of ez77's legitimate business interests — including fraud detection, platform security, responsible gaming monitoring, and platform improvement — where those interests are not overridden by your rights.
- Consent: Processing for marketing communications and certain optional features — where you have provided clear, freely given, specific, and informed consent that can be withdrawn at any time.
5 Data Sharing and Third Parties
ez77 does not sell, rent, or trade your personal data. We share your data with carefully selected third parties only where necessary and under appropriate data protection agreements. These third parties include:
- Payment Processors: Easypaisa, JazzCash, Raast, HBL, UBL, MCB, SadaPay, and USDT TRC20 infrastructure providers — to process your deposits and withdrawals in PKR.
- Identity Verification Providers: Licensed KYC service providers used to verify your CNIC and age in compliance with our legal obligations.
- Game Providers: Third-party game studios whose titles appear in the ez77 lobby may receive limited technical session data necessary to deliver the game. Game providers do not receive your financial or contact data.
- Technology Infrastructure Providers: Cloud hosting, cybersecurity, and platform infrastructure companies that support the operation of the ez77 platform, all under strict data processing agreements.
- Regulatory and Law Enforcement Authorities: Where required by applicable law, court order, or in connection with an investigation into fraud or financial crime.
Commitment: All third parties with whom ez77 shares personal data are bound by data processing agreements that prohibit any use of your data beyond the specific purpose for which it was shared.
6 Cookies and Tracking Technologies
ez77 uses cookies and similar tracking technologies on the platform to enable core functionality, improve user experience, and gather aggregate analytics. Cookies are small data files stored on your device by your browser.
- Essential Cookies: Required for the platform to function. These include session management, security tokens, and login state cookies. These cannot be disabled without affecting platform functionality.
- Analytics Cookies: Used to understand how players navigate the platform, which features are most used, and where improvements can be made. Analytics data is aggregated and does not identify individual players.
- Preference Cookies: Store your platform preferences such as language settings and display options to improve your experience on return visits.
- Marketing Cookies: Used to deliver personalised promotional content where you have consented to marketing communications. These may be set by ez77 or by our trusted promotional technology partners.
You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the ez77 platform.
7 Data Security
ez77 implements technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
- TLS (Transport Layer Security) encryption for all data transmitted between your device and the ez77 platform.
- Encryption of sensitive stored data including financial records and identity documents.
- Access controls ensuring that only authorised ez77 personnel with a specific operational need can access player personal data.
- Regular security audits and penetration testing of the ez77 platform infrastructure.
- Incident response procedures to detect, contain, and notify affected players of any data breach that poses a risk to their rights and freedoms.
Your Role: You are responsible for keeping your account credentials confidential. If you suspect your account has been compromised, contact our support team immediately via live chat. ez77 staff will never ask for your password.
8 Data Retention Periods
ez77 retains your personal data for no longer than is necessary for the purposes for which it was collected, subject to legal retention requirements. Our general retention approach is:
- Active Account Data: Retained for the duration of your active relationship with ez77 plus a further 5 years following account closure, to satisfy legal and regulatory record-keeping obligations.
- Financial Transaction Records: Retained for a minimum of 5 years from the date of the transaction in compliance with financial record-keeping requirements.
- KYC and Identity Verification Documents: Retained for a minimum of 5 years from submission, as required by applicable anti-money laundering legislation.
- Customer Support Communications: Retained for 2 years from the date of the last interaction, or longer where a complaint or legal claim is unresolved.
- Marketing Consent Records: Retained for as long as your consent is active and for 1 year following withdrawal of consent, as evidence of compliance.
- Technical and Usage Data: Retained in aggregate, anonymised form indefinitely for platform improvement purposes. Individually identifiable usage data is deleted within 13 months.
9 Your Data Rights
As an ez77 player, you have the following rights regarding your personal data. You may exercise any of these rights by contacting our support team. We will respond within 30 days and there is no charge for standard requests.
- Right to Access: You may request a copy of the personal data ez77 holds about you, along with information about how it is used.
- Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
- Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
- Right to Restrict Processing: You may request that we limit the use of your data in certain circumstances — for example, while you dispute its accuracy.
- Right to Data Portability: You may request a copy of the data you have provided to ez77 in a structured, commonly used, machine-readable format.
- Right to Object: You may object to processing carried out on the basis of legitimate interests, including direct marketing. Where you object to marketing, we will stop immediately.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.
10 Children and Minors
The ez77 Casino platform is strictly intended for adults aged 18 and over. ez77 does not knowingly collect personal data from any person under the age of 18. Age verification is a mandatory part of the account registration and KYC process.
If ez77 becomes aware that personal data has been collected from a minor, that account will be immediately suspended, all data will be deleted, and any deposits will be returned in accordance with our procedures. If you believe a minor has registered on the platform, please contact our support team immediately.
11 Marketing Communications
ez77 may send you promotional communications about bonuses, new games, and platform features by email, WhatsApp, or in-platform notification. We will only send marketing communications where you have consented to receiving them or where we have a legitimate interest in doing so and you have not opted out.
You may opt out of marketing communications at any time by:
- Updating your communication preferences in your ez77 account settings.
- Contacting our support team via live chat or email and requesting removal from marketing lists.
- Using the unsubscribe link in any marketing email you receive from ez77.
Please note that opting out of marketing communications does not affect service communications — we will continue to send transactional messages about your account, deposits, withdrawals, and security notifications regardless of your marketing preference.
12 Changes to This Privacy Policy
ez77 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the features available on the platform. Where changes are material — meaning they significantly affect your rights or how your data is used — ez77 will notify you via in-platform notification or email prior to the changes taking effect.
The effective date at the top of this Policy indicates when the current version was last updated. We encourage you to review this Policy periodically. Your continued use of the ez77 platform after a notified change constitutes your acknowledgement of the updated Policy.
13 Contact Us About Privacy
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a privacy concern, please contact our Data Privacy team through any of the following channels. We are committed to responding promptly and taking your privacy concerns seriously.
- Email: support [@] ez77.casino — include "Privacy Request" in your subject line for faster routing
- Live Chat: 24/7 support within the ez77 platform — average reply time under 60 seconds
- WhatsApp: 24/7 English-language support — details available in your account
- Telegram: Live help channel — details available in your account
For information about our Terms and Conditions, please visit our Terms & Conditions page. For responsible gaming support tools and information, please visit our Responsible Gaming page.
Play at ez77 — Your Data Is in Safe Hands
500,000+ Pakistani players trust ez77 with their data and their gaming. Built on transparency, secured with encryption, and committed to your rights — ez77 is the platform that puts players first.
18+ only. Please review our Terms & Conditions and our Responsible Gaming page before playing.