ez77 Casino Terms & Conditions — Your Rights, Our Rules, and the Agreement Between Us

1 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "you", "your") and ez77 Casino ("ez77", "we", "us", "our") governing your access to and use of the ez77 Casino platform, website, mobile applications, and all associated services available at ez77.casino.

By registering an account, making a deposit, placing a bet, or otherwise accessing any part of the ez77 platform, you confirm that you have read these Terms in full, that you understand them, and that you agree to be bound by them. If you do not agree, you must not use the ez77 platform.

2 Player Eligibility

To register and maintain an account with ez77, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 18 years of age. ez77 does not permit any person under the age of 18 to register, deposit, or participate in any real-money gaming activity.
• You must be a natural person acting in your own capacity — corporate entities may not register as players.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you.
• You must not be registered on any self-exclusion list maintained by ez77 or any affiliated responsible gaming programme.
• You must not be an employee, contractor, agent, or close family member of an employee of ez77 or any of its technology or game-provider partners.
• You must not be acting on behalf of another person or operating an account for the benefit of a third party.

3 Account Registration and Security

Each individual may hold only one ez77 account. The registration of multiple accounts by the same person — whether using the same or different personal details — is strictly prohibited and constitutes a material breach of these Terms.

When registering, you agree to provide accurate, complete, and current information. You are responsible for maintaining the accuracy of your account information and for updating it promptly when circumstances change. ez77 is not liable for losses arising from inaccurate account information provided by you.

You are solely responsible for maintaining the confidentiality of your account credentials. You must not share your username, password, or OTP codes with any other person. All activity conducted through your account — whether authorised by you or not — is your responsibility unless you have previously notified ez77 of a suspected security breach.

• Report any suspected unauthorised access to your ez77 account immediately via live chat or WhatsApp support.
• ez77 recommends enabling two-factor authentication to protect your account from unauthorised access.
• ez77 will never contact you requesting your password — any such request should be treated as fraudulent.
• Account credentials must not be shared with family members, friends, or any third party under any circumstances.

4 Deposits and Payment Methods

All ez77 accounts are denominated in Pakistani Rupees (PKR). ez77 accepts deposits via the following payment methods: Easypaisa, JazzCash, Raast, HBL bank transfer, UBL bank transfer, MCB bank transfer, SadaPay, and USDT TRC20. Minimum and maximum deposit limits apply and are displayed on the deposit page within your account at the time of transaction.

Deposits must be made from payment accounts or instruments registered in your own name. ez77 does not accept deposits from payment methods belonging to third parties. Where a deposit is received from a third-party payment source, ez77 reserves the right to return the funds and suspend the associated account pending investigation.

ez77 does not charge processing fees on standard deposits. However, your payment provider may apply their own transaction fees. ez77 is not responsible for fees charged by third-party payment processors.

5 Withdrawals

Players may request withdrawals of available balance at any time, subject to the conditions set out in this section. Withdrawals will only be processed to the same payment method used for the corresponding deposit wherever technically possible — this is a standard anti-fraud and anti-money-laundering requirement.

Before any withdrawal can be processed, ez77 may require identity verification documents. This is a standard Know Your Customer (KYC) requirement and may include: a copy of your CNIC (Computerised National Identity Card), proof of payment method ownership, and proof of address where applicable.

• Withdrawal requests are typically processed within 24 to 72 hours of submission, subject to successful KYC verification.
• Bonus funds and winnings derived from active bonuses may not be withdrawn until applicable wagering requirements have been fully met.
• Minimum withdrawal amounts apply and are displayed on the withdrawal page within your account.
• ez77 reserves the right to carry out enhanced due diligence for withdrawals above 500,000 PKR, which may extend processing time.
• Withdrawals may be declined if ez77 has reasonable grounds to suspect fraud, bonus abuse, or terms violation.

6 Bonuses and Promotional Offers

ez77 offers various bonuses and promotional incentives to new and existing players from time to time. All bonuses are subject to the specific terms communicated at the time of the offer, in addition to these general Terms. Where there is a conflict between the specific bonus terms and these general Terms, the specific bonus terms shall prevail.

Unless otherwise stated, all bonuses at ez77 are subject to wagering requirements. Wagering requirements specify how many times the bonus amount (or bonus plus deposit amount, as stated) must be wagered before any associated winnings become eligible for withdrawal. The applicable wagering multiplier will always be clearly communicated on the promotion page.

• Bonuses are non-transferable and may not be exchanged for cash directly.
• Only one bonus may be active per account at any given time unless the promotion explicitly permits otherwise.
• Games may contribute differently to bonus wagering requirements — slot games typically contribute 100% while live dealer games may contribute less. Contribution rates are published on the promotion page.
• ez77 reserves the right to void bonus awards and any associated winnings where it has reasonable grounds to believe a bonus has been abused, including through the use of low-risk betting strategies to satisfy wagering requirements.
• Bonuses that have not been claimed within the stated validity period will expire automatically.

7 Game Rules and Fair Play

Each game available on ez77 is governed by its own set of rules, which are accessible within the game interface. By participating in any game, you agree to be bound by those specific game rules in addition to these Terms. In the event of a conflict between game rules and these Terms, these Terms shall prevail.

All games offered on ez77 use certified Random Number Generator (RNG) technology or provably fair live dealer operations. Game outcomes are determined independently of any action taken by ez77 staff or player activity. ez77 does not and cannot influence the outcome of any certified game in favour of either the house or any individual player.

• Bets placed on a game constitute a binding contract — they cannot be withdrawn or reversed once confirmed.
• In the event of a game malfunction or technical error, affected bets will be declared void and stakes returned to player accounts.
• Any winnings derived from a demonstrable game error will be voided regardless of the displayed outcome.
• Players are responsible for ensuring their internet connection is stable before placing wagers — ez77 is not liable for bets lost due to connection interruptions on the player's end.

8 Prohibited Conduct

The following conduct is strictly prohibited on the ez77 platform. Engaging in any prohibited conduct is a material breach of these Terms and will result in immediate account suspension, forfeiture of balance, and may result in legal action.

• Using automated software, bots, scripts, or artificial intelligence tools to interact with the ez77 platform or place wagers.
• Colluding with other players to gain an unfair advantage in any game, including live dealer games and tournaments.
• Exploiting software errors, glitches, or vulnerabilities for financial gain — any winnings derived from exploitation will be void.
• Initiating fraudulent chargebacks or payment disputes with payment providers while retaining the benefit of the deposited funds.
• Using the ez77 platform to launder money or conduct any activity that violates applicable financial crime legislation.
• Providing false information during registration or the KYC verification process.
• Accessing or attempting to access another player's account without authorisation.
• Engaging in abusive, threatening, or harassing behaviour directed at ez77 staff or other players.
• Registering more than one account, or registering a new account after a previous account has been closed for misconduct.

9 Responsible Gaming

ez77 is committed to promoting responsible gaming for all players across Pakistan. We believe that online gaming should be an enjoyable form of entertainment and not a source of financial or personal harm. In support of this commitment, ez77 provides a range of self-management tools accessible directly within every player account.

• Deposit Limits: Set daily, weekly, or monthly PKR deposit caps to manage your spending.
• Session Time Limits: Set maximum session durations after which you will be automatically logged out.
• Cooling-Off Periods: Temporarily suspend your account for a defined period (24 hours up to 6 weeks).
• Self-Exclusion: Permanently or indefinitely exclude yourself from the ez77 platform — re-access during a self-exclusion period will not be granted.
• Reality Checks: Receive periodic notifications during play to remind you of the time spent on the platform.

10 Intellectual Property

All content on the ez77 platform — including but not limited to logos, brand identity, software, game interfaces, design elements, text, images, graphics, and data compilations — is the exclusive intellectual property of ez77 or its licensed content providers. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the ez77 platform solely for your personal, non-commercial entertainment purposes in accordance with these Terms. This licence does not permit you to copy, reproduce, redistribute, modify, reverse-engineer, or create derivative works from any ez77 content.

11 Limitation of Liability

To the fullest extent permitted by applicable law, ez77 shall not be liable for any indirect, incidental, special, consequential, or punitive losses arising from your use of the platform, including but not limited to: loss of profits, loss of data, loss of opportunity, or any other economic loss.

ez77's total aggregate liability to any player in connection with these Terms shall not exceed the total amount deposited by that player in the twelve (12) months immediately preceding the event giving rise to the liability claim.

• ez77 is not responsible for any losses arising from your failure to secure your account credentials.
• ez77 is not liable for delays or failures in service caused by third-party payment providers, internet service outages, or circumstances beyond our reasonable control.
• Nothing in these Terms limits ez77's liability for fraud, wilful misconduct, or any liability that cannot be excluded by law.

12 Amendments to These Terms

ez77 reserves the right to modify these Terms at any time. Where changes are material, ez77 will provide reasonable notice to existing players via email notification, in-platform notification, or a notice on the website prior to the effective date of the changes.

Your continued use of the ez77 platform after the effective date of any amended Terms constitutes your acceptance of the revised Terms. If you do not agree with any amendment, you must stop using the platform and may request the closure of your account.

13 Governing Law and Disputes

These Terms shall be interpreted in accordance with the principles of fairness, good faith, and reasonable commercial expectations. In the event of a dispute, players are encouraged to first contact the ez77 customer support team, who will endeavour to resolve all complaints fairly and promptly.

If a complaint cannot be resolved informally, the dispute may be escalated through ez77's formal complaints procedure. Details of this procedure are available by contacting the support team directly. ez77 aims to resolve all formal complaints within 14 days of receipt.

14 Contact Information

If you have any questions regarding these Terms and Conditions, or wish to raise a complaint, please contact the ez77 support team through any of the following channels:

• Email: support [@] ez77.casino (plain text — not a clickable link)
• WhatsApp: 24/7 English-language support via the WhatsApp channel listed in your account
• Telegram: Live help channel accessible via the contact details in your account
• Live Chat: Available directly within the ez77 platform — average response time under 60 seconds

For responsible gaming support, account closures, and self-exclusion requests, please visit our Responsible Gaming page or contact support directly. All responsible gaming requests are treated with priority.